If you ever need assistance or have questions, our PACT Member Support team is here to help. Here’s how you can contact us:
Option 1: Email Support
To reach our Member Support team via email, simply compose a message to [email protected]. Please include a clear and detailed description of your issue or question. Don’t forget to include your membership ID or any relevant information to help us assist you efficiently.
Option 2: Phone Support
If you prefer speaking with a support representative, you can call our Member Support hotline at (833)438-7228. Our friendly team will be ready to assist you during our regular business hours.
Option 3: Online Support Portal
We also offer an online support via The PACT app. Chat with a live agent to help you as needed!
Option 4: In-Person Support (if applicable)
Depending on your location, you may have access to in-person support at our physical locations. Please check our website or contact us for details on whether this option is available to you.
Tips for Effective Support:
Be clear and specific: When contacting us, provide as much detail as possible about your issue or question. This will help us understand your needs quickly.
Include your membership information: Always include your membership ID or any relevant account details in your communication to ensure we can assist you accurately.
Check our FAQs: Before reaching out, you may want to browse our Frequently Asked Questions (FAQs) on our website. You might find answers to common queries there.
Stay patient: We are committed to resolving your inquiries as efficiently as possible, but please allow some time for our team to investigate and respond to your request.
Keep your contact information up to date: Ensure that your contact details in our system are accurate so that we can reach you promptly if needed.